1. Prepare Your CSV File

1. Format Requirements

Your file can follow one of three formats:

Matrix Format: id, lat, lon ➤ Output: If you provided N data points then you will receive a N x N distance matrix and a N x N duration matrix as the output.
Source-Destination: id, slat, slon, dlat, dlon ➤ Output: If you provided n data points then you will receive the same dataset with 2 extra columns of distance and duration.
Tagged Format: id, lat, lon, tag (source/destination) ➤ Output: If you provided N source data points and M destination data points, then you will receive N x M distance and a N x M duration matrix as the output.

Make sure each row is valid latitude and longitude and the file is within the 10MB file size limit.

2. Download Sample Data

2. Select a Country

3. Enter Your Email

4. Upload or Drag & Drop Your File

5. Submit Your Request

6. Troubleshooting Tips

1
Check CSV Formatting

Even a small typo in column headers or missing commas can cause errors.

2
Check Email Spam / Junk Folder

If you don't see the results email, it might be filtered by your email provider.

3
Use "Job Status"

If the email is delayed, the Job Status page may already have the results. You will need the job request id to use the Job Status page.

7. Contact Support

If you have questions or run into issues, please contact us on contact.distancematrix@gmail.com
Include details like your job ID or the CSV you uploaded so they can help troubleshoot quickly.

contact.distancematrix@gmail.com